About Us

The SMEDAN BDSP is a platform that connects business owners with Business Development Service Providers (BDSPs) in their local area. The platform provides business owners with the ability to search for and select BDSPs based on their specific needs and location. As a platform that facilitates transactions between clients and BDSPs, it is important to have a comprehensive dispute resolution process in place to address any disputes that may arise.

Dispute Resolution Process:

Communication:
The first step in resolving any dispute is to encourage open and honest communication between the parties involved. SMEDAN strongly encourages both the client and the BDSP to make every effort to resolve the dispute directly through open communication. This could involve having a face-to-face meeting, making phone calls, or exchanging emails to better understand each other's perspectives and work towards finding a mutually acceptable solution.

Mediation:
If direct communication fails to resolve the dispute, SMEDAN offers a mediation service to assist the parties in reaching a resolution. Mediation is a voluntary process where an impartial third-party mediator is appointed to help the parties find a mutually acceptable solution. The mediator will listen to both sides of the dispute, identify the key issues, and facilitate a discussion to help the parties reach a mutually acceptable agreement. The mediator does not make a decision, but rather helps the parties find a resolution that works for both sides.

Arbitration:
If the dispute cannot be resolved through mediation, SMEDAN provides an arbitration service. Arbitration is a form of alternative dispute resolution that is similar to a court proceeding, but less formal. The arbitrator will hear both sides of the dispute, consider any relevant evidence, and make a binding decision on the matter. The decision of the arbitrator is final and binding on both parties. This means that the parties are legally obligated to comply with the arbitrator's decision.

Legal Action:
If the dispute cannot be resolved through mediation or arbitration, either party may choose to take legal action. However, SMEDAN strongly advises both parties to seek legal advice before taking this step, as legal action can be a lengthy and costly process.

Conclusion:

SMEDAN is dedicated to providing a fair and transparent dispute resolution process for all parties involved. The goal is to resolve disputes in a timely and efficient manner, while ensuring that the rights of both parties are protected. If you have any questions or concerns about the dispute resolution process, please do not hesitate to contact SMEDAN customer support. We are here to help ensure that all disputes are resolved in a fair and equitable manner.